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Your secret sanctuary

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Covid 19 Information

Changes to the salon for infection prevention and control-

-Polite notice

Your health and our therapists health is our priority so there will be some visible changes in our salon.

We will be open via pre booked appointments. We are accepting bookings via phone , online and email . All clients and staff will be required to wear a face mask or covering to enter the premises in public areas. We reserve the right to refuse admission if the safety and health of clients or staff is compromised.

-covid and consultation declaration forms for all clients

-PPE including masks, aprons, face shields for therapists

-prior appointments only, no walk ins

-increased cleaning procedures

-social distancing or staggered appointments

- no chaperones or under 18s unless for medical reasons (if chaperone is required notice is requested)

For clients

-we ask you sanitise your hands at the shop

- please use toilet facilities before coming to your appointment 

- we request you come to the appointment directly from home and not from a place of work

-please shower at home immediately before your massage appointment

-please do not visit the salon if you  or anyone you live with have any symptoms such as cough, fever , loss of taste within the last two weeks 

-please do not visit the salon if you have travelled abroad in the last two weeks

-please do not visit the salon if you are in quarantine

-please do not visit the salon if you have been in contact with anyone diagnosed with covid 19 or has undiagnosed symptoms of covid 19 within the last 2 weeks, this  includes anyone at your place of work or in your household


The health of our clients, therapists and the wider community is our first priority we have the right to refuse appointments if health and safety is compromised with full cost of treatment charged on the day ( please do not come to your appointment  with covid symptoms)

If you would like to cancel your appointment due to ill health , previous cancellation policy will be waived, please inform of us of cancellation as soon as possible by phone or email and we can reschedule

(COVID-19) Infection Prevention & Control Policy

For Pebble Beach Holistics

All of us have been affected by the coronavirus (COVID-19) pandemic.

We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.

Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.

Booking Appointments

If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a voucher.

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT.

We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/ other. Visiting the Salon For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.

We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client , beginning and end of the day All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.

Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.

we will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment is this is appropriate. Please don’t be surprised or upset if I/our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate. We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C. All disposable items are bagged and safely removed from the treatment area between each client

We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely / we have decided that the following treatments cannot be provided until further notice

Facial treatments , facial waxing

Other treatments have been adapted to avoid the face and area

During your treatment

Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment. We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.


We ask that you fill in a covid screening form before your appointment this will be sent by email to you before your appointment


In order to avoid handling of cash, we would prefer if you could pay for your treatment by card / or in advance using bank transfers.

Tips ( not required ) can be paid in coins directly in the staffs jar at reception and not in hands as to avoid therapists touching money

All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.

Thank you for your understanding.

Natalie Feldwicke

proprietor Hayling Island

 Date 11 July 2020